By placing an order with Brady Watch Company, you acknowledge and agree that all watches are hand-built to order and require a minimum of 14 calendar days for production, with processing times varying based on order complexity and current production schedule. Processing time is separate from and in addition to shipping transit time. All delivery timeframes are estimates only and are not guaranteed. Brady Watch Company is not responsible for delays caused by carriers, weather, customs, incorrect addresses, or circumstances beyond our control. International customers are responsible for all customs duties, taxes, fees, and compliance with import regulations. Risk of loss passes to the customer upon delivery to the shipping carrier, and all shipments are insured and require signature confirmation. Brady Watch Company's liability for shipping-related issues is limited to the purchase price of the product, and we are not liable for indirect, incidental, or consequential damages from shipping delays or delivery issues. We reserve the right to modify this policy at any time, with changes effective immediately upon posting. For questions, contact us at support@bradywatchcompany.com. 

This disclaimer does not affect your statutory rights as a consumer.

About Our Process
Brady Watch Company is a small boutique watchmaker dedicated to craftsmanship and quality. Each timepiece is meticulously hand-built by our limited staff of skilled artisans. Due to the bespoke nature of our work, processing times vary based on the complexity of your order and our current production schedule.
 
General Terms
By placing an order with Brady Watch Company, you acknowledge and agree to the following shipping terms and conditions. Please read this policy carefully before completing your purchase.

Order Processing Time
Minimum Processing Time: All orders require a minimum of 14 calendar days for production before shipping. This processing time begins once your order is confirmed and payment is received.

Variable Processing Times: Depending on the specific watch model, customizations, and current order volume, processing may take longer than the minimum 14 days. We will provide an estimated completion timeframe when you place your order and will keep you updated on your watch's progress. Processing time is separate from shipping time. Your watch will ship once production is complete.

Estimated Delivery Times
All shipping timeframes provided are estimates only and are not guaranteed. Actual delivery time consists of our production time plus carrier transit time. Brady Watch Company is not responsible for delays caused by:

• Carrier delays or service disruptions

• Weather conditions or natural disasters

• Customs processing and inspections (for international orders)

• Incorrect or incomplete shipping addresses provided by the customer

• Holidays, weekends, or other non-business days

• Circumstances beyond our reasonable control

Shipping Costs
Shipping costs are calculated based on:

• Destination address

• Selected shipping method

• Package weight and dimensions

• Insurance requirements for high-value items

All shipping costs will be displayed at checkout before you complete your purchase. Brady Watch Company reserves the right to adjust shipping costs to reflect actual carrier charges.

Domestic Shipping
We offer various domestic shipping options, which may include:

• Standard shipping

• Expedited shipping

• Express shipping

Please note that expedited and express shipping options only affect carrier transit time and do not reduce our production processing time.

International Shipping
Brady Watch Company ships to select international destinations. International customers should be aware of the following:

Customer Responsibilities:

• All customs duties, taxes, VAT, and brokerage fees are the responsibility of the customer

• Compliance with your country's import regulations and restrictions

• Any additional costs incurred during international shipping and customs clearance

Extended Timeframes: International delivery times vary significantly by destination and are subject to customs clearance procedures, which are beyond our control.

Restricted Destinations: We may be unable to ship to certain countries due to customs restrictions or carrier limitations.

Shipping Address Accuracy
Customers are solely responsible for providing accurate and complete shipping information. Brady Watch Company is not liable for packages delivered to incorrect addresses due to customer error.
Important: Address changes may not be possible once an order has entered production or been shipped. Please contact us immediately if you need to update your shipping address.
 
Tracking Information
Once your watch ships, you will receive tracking information via email. You can monitor your shipment's progress through the carrier's website.

Risk of Loss and Insurance
Risk of loss and title for items purchased pass to the customer upon delivery to the shipping carrier. All Brady Watch Company shipments are insured for their full value. We recommend retaining all packaging materials until you have inspected your timepiece.

Service Interruptions
Occasionally, shipping services may be interrupted due to severe weather, natural disasters, carrier strikes, or other unforeseen circumstances. Brady Watch Company will make every reasonable effort to fulfill your order but cannot be held responsible for delays resulting from service interruptions beyond our control.

Lost or Damaged Packages
Claims for lost or damaged packages must be reported within 5 business days of the expected delivery date or upon receipt of a damaged package.
Please contact us immediately if:

• Your package appears lost or significantly delayed

• You receive a damaged package

• The contents are damaged or missing

Brady Watch Company will work with the carrier to resolve such claims. Given that our shipments are insured, we will assist in filing claims and work toward a resolution, though specific outcomes cannot be guaranteed.

Inspection Upon Delivery
Please inspect your timepiece immediately upon delivery. If there are any issues with your watch, contact us within 48 hours of receipt.

Limitation of Liability
Brady Watch Company's liability for any shipping-related issues is limited to the purchase price of the product(s). We are not liable for any indirect, incidental, or consequential damages arising from shipping delays, service interruptions, or delivery issues.

Contact Us
For questions about your order status, shipping, or delivery:

• Email: support@bradywatchcompany.com

• Business Hours: 10:00AM - 8:00PM EST

 
Given our small team and focus on craftsmanship, please allow 1-2 business days for responses to inquiries.
 
Policy Changes
Brady Watch Company reserves the right to modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of those changes.